Making the Customer Feel All-Right

The certificate program contains three components:

1. Single or multi-day sessions focusing on core care practices (customized to meet your staff’s training needs)
2. Workplace practicum assignments
3. Follow up 1:1 support, feedback and reinforcement

Content Options

• Healthy aging – Ageism in our society & normal signs of aging
• Resident-centred versus task-focused approach to care
• Enhancing quality of life for the frail cognitively well resident
• Understanding and caring for the resident with dementia
• Fundamental care practices - Oral hygiene, keeping skin healthy, the value of good grooming
• Advocacy – preventing resident abuse
• Documentation practices – observation, reporting & writing skills
• Infection control
• Working Together – communication skills & dealing with conflict